Shipping Policy
Order Confirmation
Once you've placed your order, you will receive an order confirmation email at the email address provided during checkout.
If you did not receive a confirmation email, please check your spam or junk folder. If you still cannot find it, please verify that the correct email address was entered when placing your order.
Processing Time
Orders are typically processed and shipped within 1–3 business days after your order is placed.
Please note that processing times may be extended during holidays, special promotions, or periods of unusually high order volume.
Shipping Rates & Availability
- Flat Rate Shipping: $5.99 on all orders within the United States.
- International Shipping: We currently do not offer international shipping.
Shipping Carrier & Delivery Estimates
All orders are shipped via USPS.
Once your order has been shipped, USPS typically takes 1–4 business days to deliver to your home.
Please note that delivery times are estimates only, and shipping delays caused by USPS, weather conditions, holidays, or other circumstances beyond our control may occur. We are not responsible for any shipping delays.
Lost or Stolen Packages
Neko Stop is not responsible for lost, stolen, delayed, or misdelivered packages once they have been accepted by the shipping carrier.
If your package was shipped via USPS and is missing, please contact USPS directly and submit a Missing Mail Search request through their official website:
USPS Missing Mail: https://www.usps.com/help/missing-mail.htm
Damaged, Defective, or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact us within 14 days of delivery.
For more information regarding damaged items, incorrect orders, and our final sale policy, please see our Return Policy.
Questions?
If you have any questions about your order or shipping information, please contact us at info@nekostop.com and our team will be happy to assist you.