Return Policy

Thank you for shopping with Neko Stop! We take great care in selecting and packaging our products to ensure they arrive safely and accurately.

All Sales Final

Due to the surprise nature of our merchandise, all sales are final. We do not offer refunds, returns, or exchanges for any products once an order has been placed.

Please review your order carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If you believe you have received a damaged, defective, or incorrect item, please contact our customer service team at info@nekostop.com as soon as possible.

To be eligible for assistance, claims must be submitted within 14 days of the package's delivery date. When contacting us, please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging, if applicable

Our team will review your claim and work with you to find an appropriate resolution. Please note that if the item replaced is a blind box, we are unable to guarantee you will receive the exact same toy inside.

Shipping Damage

While we carefully package all orders, Neko Stop is not responsible for damage caused during transit. However, if your order arrives damaged, please contact us within the 14-day claim period and we will do our best to assist you.

Questions?

If you would like to submit a claim or have any questions regarding your order or our return policy, please contact us at info@nekostop.com. We are always happy to help and appreciate your support of our small business.

Thank you for shopping with Neko Stop!